topic Re: Order in Orders

Order

Ashleyy88 — Fri, 03 Mar 2023 15:23:00 GMT

I received a text 'EE' saying

Hi from EE. We've sent you an important email about your order XK0xxxxxxxxx. Please check your email for the latest update.

But I have no email?

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Leanne_T — Fri, 03 Mar 2023 15:27:55 GMT

Thanks for coming to the community.

Have you checked your spam and junk folders?

Just to check, have you placed an order? If so, is this an upgrade or new contract?

Thanks.

Leanne 🙂

Ashleyy88 — Fri, 03 Mar 2023 15:29:01 GMT

I've checked spam, and yes it's a sim only full works... I got the text at 11:14 this morning still no email 😞

Leanne_T — Fri, 03 Mar 2023 15:47:30 GMT

In this case, please give us a call and the team will get this looked into for you. You can call us from any phone on 0800 956 6000.

Let me know how you get on 🙂

Leanne.

Ashleyy88 — Fri, 03 Mar 2023 15:54:13 GMT

Will do, awww thank you 🙂

Leanne_T — Fri, 03 Mar 2023 15:55:41 GMT

No problem at all @Ashleyy88

Hope you get this sorted 🙂

Leanne.