topic Re: Sim card in Orders

Sim card

Rosalyn1231 — Fri, 24 Feb 2023 13:37:28 GMT

Ordered a SIM card on Sunday and it still hasn’t come

Re: Sim card

Christopher_G — Fri, 24 Feb 2023 15:09:11 GMT

Welcome to the community.

The SIM will have been sent out through Royal Mail on Monday. It may have been held up slightly. If you live near an EE Store, you'll be able to get a replacement there and then, if you prefer.

Chris

Re: Sim card

Rosalyn1231 — Thu, 02 Mar 2023 09:09:47 GMT

You’ve told me it will get sent out on Monday it is not Thursday and it is still not here what is the problem

Re: Sim card

James_B — Thu, 02 Mar 2023 10:12:47 GMT

Hi @Rosalyn1231,

I'm sorry to hear your SIM hasn't arrived yet. As it has been more than the expected 2-5 working days, please get in touch with Customer Care so the team can arrange a replacement for you.

Thanks

James