topic Re: Returning new phone in Orders

Returning new phone

Aks7000 — Thu, 02 Mar 2023 07:30:42 GMT

Hello

I recently upgraded to the new Samsung S23 as part of a pay monthly deal. As part of the upgrade I planned to return my previous phone to get a discounted rate.

So I've ran through the returns procedure and the last text from EE said we'd be in touch.

I've now received a silver returns envelope (Special Delivery) but no other information. The return pack doesn't mention EE / Samsung... just an anonymous Milton Keynes address.

My questions are ..

Is this the return envelope for my Samsung phone? Can someone confirm the address?
Is it the return for my old phone that I'd arranged to return (which I'm no longer needing to return) OR the new phone OR it doesn't matter - same for both?
Do I need to include any information with the returned phone or simply just return the phone only?

Thanks

Re: Returning new phone

Chris_B — Thu, 02 Mar 2023 07:33:42 GMT

@Aks7000 You need to speak with customer services about this.

Re: Returning new phone

Aks7000 — Thu, 02 Mar 2023 08:26:14 GMT

Ok - just reread my question and wasnt clear... it's the new phone that is being returned (under the cooling off period) and I will be keeping my old phone.

Re: Returning new phone

James_B — Thu, 02 Mar 2023 09:45:21 GMT

Hi @Aks7000,

Welcome to the EE Community. 🙂

That's great advice from @Chris_B, I'd recommend contacting Customer Care to make sure your device is returned in the correct bag.

James