topic Re: Pay as you go in Orders

Pay as you go

Brannnnn99 — Sun, 26 Feb 2023 14:11:56 GMT

I’m new to ee and I have recently just bought my partner a pay as you go sim and I have not received confirmation but the money has been taken out my bank is there any explanation for this please

Thankyou Brandon

Re: Pay as you go

Katie_B — Mon, 27 Feb 2023 07:21:02 GMT

Hello @Brannnnn99.

Did you get a confirmation on the page which you ordered the SIM from?

Katie

Re: Pay as you go

Brannnnn99 — Tue, 28 Feb 2023 15:19:14 GMT

no I don’t think I did but the money came straight out my back under the name EE limited Hatfield

thanks Brandon

Re: Pay as you go

Leanne_T — Tue, 28 Feb 2023 15:35:08 GMT

Hi @Brannnnn99

Have you checked your junk/spam email folder for the email confirming the order?

When did you place the order?

Leanne.

Re: Pay as you go

Brannnnn99 — Wed, 01 Mar 2023 06:15:53 GMT

yeah I have checked my junk/spam folder and no email there and I placed the order on Friday

Thankyou

Re: Pay as you go

James_B — Wed, 01 Mar 2023 08:35:56 GMT

Hi @Brannnnn99,

Is the payment showing as pending or completed on your bank statement?

James

Re: Pay as you go

Brannnnn99 — Wed, 01 Mar 2023 16:18:28 GMT

it’s still pending at the minute

thanks

Re: Pay as you go

Katie_B — Wed, 01 Mar 2023 17:40:29 GMT

Thanks for getting back to us @Brannnnn99.

As payment seems to have been taken I would recommend allowing 3-5 days for Royal Mail delivery of your new SIM.

Please keep us posted,

Katie