topic Re: Payment error, did ee cancel my order? in Orders

Payment error, did ee cancel my order?

Haera97 — Tue, 28 Feb 2023 18:05:27 GMT

I have ordered an EE product (pay as you go mobile) on 23 February 2023, on my online banking app it was pending to be taken out for 4 days straight. Until today it wasn’t evidently seen on my banking app, ee hasn’t taken out my money nor was it pending anymore. Does that mean ee cancelled my order?

Re: Payment error, did ee cancel my order?

XRaySpeX — Tue, 28 Feb 2023 18:12:32 GMT

If it's not pending & it's not debited, you've not paid anything. You can only assume EE's cancelled it.

Re: Payment error, did ee cancel my order?

Haera97 — Tue, 28 Feb 2023 18:44:20 GMT

But I haven’t ask to cancel my order, can EE just do that?

Re: Payment error, did ee cancel my order?

Jon_K — Wed, 01 Mar 2023 07:49:32 GMT

Hi @Haera97

I'm sorry to hear this.

I'd recommend getting in touch with our Customer Care team so they can check your account and see what happened with your order.

Jon