topic Re: Samsung 23 ultra with buds 2 pro in Orders

Samsung 23 ultra with buds 2 pro

Tylerflint7 — Wed, 22 Feb 2023 15:01:05 GMT

Ordered the s23 ultra with the buds 2 pro deal and the phone turned up today by itself, so are the buds meant to turn up with the phone or do they come later?

Re: Samsung 23 ultra with buds 2 pro

XRaySpeX — Wed, 22 Feb 2023 15:18:06 GMT

Had you looked under the Features section from where you ordered it you will find:

Your Samsung Galaxy Buds2 Pro Graphite will be delivered to your account address within 15-30 days of your purchase, excluding weekends.

Re: Samsung 23 ultra with buds 2 pro

Tylerflint7 — Wed, 22 Feb 2023 18:58:02 GMT

So where do I find this features tab? Is it within the EE app??

Re: Samsung 23 ultra with buds 2 pro

XRaySpeX — Wed, 22 Feb 2023 19:34:57 GMT

No, I'm talking about the Shop page from whence you ordered it.

Re: Samsung 23 ultra with buds 2 pro

HelenL1 — Thu, 23 Feb 2023 12:00:23 GMT

I ordered this too as an additional line etc on my account. There was nothing on my invoice to reflect this or as an acknowledgment, do I assume this will be automatically sent or should it have appeared on the invoice?

Thanks

Re: Samsung 23 ultra with buds 2 pro

James_B — Thu, 23 Feb 2023 12:46:18 GMT

Hi @HelenL1,

Welcome to the EE Community. 🙂

That's right, your free gift won't be listed on your invoice, but they'll be sent out to your home address automatically.

Please allow 15-30 days for delivery.

Thanks

James

Re: Samsung 23 ultra with buds 2 pro

Shelldeighton25 — Mon, 27 Feb 2023 17:55:07 GMT

Hi 👋🏼 have recently updated my account address, how do I check where my buds will be sent please? Order was placed on Thursday just gone and I have only just managed to update my address having been sent from pillar to post. I asked in store when I collected my order and they reassured me that they had to go online to redeem despite me saying it stating it was automatic online. I did use my new address as the billing address for the order. At what point do Samsung access the address details please? I am super keen that they are not delivered to my old address as I’d have no way to get them. Thanks

Re: Samsung 23 ultra with buds 2 pro

Katie_B — Mon, 27 Feb 2023 18:44:08 GMT

Hello @Shelldeighton25.

The Samsung Buds will be delivered to your account address.

I would recommend giving us a call and speaking with our customer care team.

Katie

Re: Samsung 23 ultra with buds 2 pro

DarkSmoggie — Sat, 04 Mar 2023 21:40:33 GMT

Sorry to jump on this thread, I signed up to EE as a new customer on the 11th February, for the S23 Ultra and the phone came on the 15th, is this something recent or does everyone who signed up new and existing customers even the before the S23 was released quailify for?

Re: Samsung 23 ultra with buds 2 pro

Christopher_G — Sun, 05 Mar 2023 09:19:49 GMT

Hi @DarkSmoggie

Welcome to the community.

The offer began on 17th February so unfortunately, you won't be eligible.

Chris

Re: Samsung 23 ultra with buds 2 pro

DarkSmoggie — Sun, 05 Mar 2023 11:08:15 GMT

How is that fair? The offer should be available to all those pre-ordered itnrwyher than ordered it after the 17th

Wish i never moved to EE should have just waited till my contact with my other provided ended fully, then upgraded with them

Re: Samsung 23 ultra with buds 2 pro

Christopher_G — Sun, 05 Mar 2023 15:58:17 GMT

The pricing was different for pre-ordering customers, @DarkSmoggie. If you would like to discuss this further, I would recommend speaking to our Mobile Care team.

Chris