topic Re: Upgrade in Orders

Upgrade

Marybell2 — Mon, 27 Feb 2023 13:20:58 GMT

Ordered iPhone 14 pro 128g in black 5 days ago had confirmation email with order number but heard nothing since but my account has been updated with new data

Re: Upgrade

Chris_B — Mon, 27 Feb 2023 13:44:32 GMT

@Marybell2 You need to call customer services about this.

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 14:59:26 GMT

Hi @Marybell2

Thanks for coming here 🙂

When did the plan change?

Have you downloaded the DPD app to see if they have any deliveries scheduled for the delivery address?

You can use the email address and postcode to check.

Leanne.

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 17:21:54 GMT

plan changed Friday had no email about delivery done dpd app but nothing there tried ringing 150 can’t get through

Re: Upgrade

Leanne_T — Tue, 28 Feb 2023 07:49:53 GMT

Hi @Marybell2

Please try calling us again selecting option 2 then upgrades and the team will be more than happy to help you get the order looked into.

Leanne 🙂