topic Re: Upgrade in Orders

Upgrade

Marybell2 — Mon, 27 Feb 2023 08:21:33 GMT

Did a upgrade 5 days ago only had one email with order number was a iPhone 14 pro tracking doesn’t work either

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:02:43 GMT

Hi @Marybell2

Thanks for coming here.

Which iPhone 14 Pro size and colour have you ordered?

Has you plan changed to the one you selected with the upgrade?

Leanne 🙂

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 09:18:37 GMT

Ordered space black 128g my plan on my account has allready changed

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:21:12 GMT

Thanks @Marybell2

When did the plan change?

Have you downloaded the DPD app to see if they have any deliveries scheduled for the delivery address?

You can use the email address and postcode to check.

Leanne.

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 09:31:57 GMT

Plan changed on Friday ordered phone Wednesday I will do the dpd app as well

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:33:23 GMT

Let me know what the DPD app shows as the plan has changed the phone would have been dispatched for you @Marybell2

Leanne 🙂

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 09:37:42 GMT

Have done the app but says no deliveries due

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:39:23 GMT

Thanks for checking @Marybell2

Please give us a call on 150 and the team will get the order looked into and give you an update.

Leanne.

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 09:42:19 GMT

Can I give u my order number

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:51:00 GMT

Sorry we have no account access to check orders @Marybell2

Please give us a call and the team will be happy to help 🙂

Leanne.

Re: Upgrade

Marybell2 — Mon, 27 Feb 2023 09:51:20 GMT

Never had a email to say been despatched either

Re: Upgrade

Leanne_T — Mon, 27 Feb 2023 09:53:00 GMT

Thanks @Marybell2

The team will be happy to check this over for you.

Please call us on 150.

Leanne.