topic Re: Online order tracking doesn’t work, needs updates on my order in Orders

Online order tracking doesn’t work, needs updates on my order

Haera97 — Sat, 25 Feb 2023 11:43:37 GMT

I’ve used the online tracking on ee’s website since I bought a new phone (Motorola e30 Mineral Grey pay as you go mobile) to replace my current phone that doesn’t work on 23rd Feb 2pm, but it says, “Sorry, we can't show your order details right now. Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.” I tried to use DPD app but I can’t, since it needs my phone number which my current phone isn’t working (in repair). I don’t get updates on my email and I don’t know know what ee has sent to my phone (since it is not working and in repair). I know it’s not out of stock because when I was buying it, it was on stock. I would like to get updates on this order

Re: Online order tracking doesn’t work, needs updates on my order

James_B — Sat, 25 Feb 2023 14:01:56 GMT

Hi @Haera97,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

Thanks

James

Re: Online order tracking doesn’t work, needs updates on my order

Haera97 — Sat, 25 Feb 2023 16:03:45 GMT

Hi James,

Are there any email options, it’s just that my current phone is currently getting repaired. So I can’t phone to EE using phone numbers.

Re: Online order tracking doesn’t work, needs updates on my order

James_B — Sun, 26 Feb 2023 08:37:34 GMT

Hi @Haera97,

There isn't an email option, but you can chat online with Customer Care at ee.co.uk/contact-ee.

Hope this helps.

James