https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1232095#M66223 <P>Hi</P><P>I received my new phone 2 weeks ago but I am still waiting for the parcel to return my old device&nbsp;</P> Sat, 25 Feb 2023 11:22:46 GMT Bencov 2023-02-25T11:22:46Z https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1232095#M66223 <P>Hi</P><P>I received my new phone 2 weeks ago but I am still waiting for the parcel to return my old device&nbsp;</P> Sat, 25 Feb 2023 11:22:46 GMT https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1232095#M66223 Bencov 2023-02-25T11:22:46Z https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1232155#M66227 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1579426">@Bencov</a></SPAN>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>I'm sorry to hear your returns pack hasn't arrived. Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so we can order a replacement for you.</P> <P>James</P> Sat, 25 Feb 2023 13:48:23 GMT https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1232155#M66227 James_B 2023-02-25T13:48:23Z https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1240793#M66909 <P>hello James</P><P>&nbsp;</P><P>Same for me. My new phone just arrived. How long before return pack arrives please?</P> Tue, 28 Mar 2023 19:21:17 GMT https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1240793#M66909 Lamber1969 2023-03-28T19:21:17Z https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1240859#M66910 <P>Hello <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3530053">@Lamber1969</a></SPAN>.&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>Your returns pack should be with you within the next few days. If you do not receive this come back and let us know.&nbsp;</P> <P>I hope you love your new phone.</P> <P>Katie <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Wed, 29 Mar 2023 06:50:43 GMT https://community.ee.co.uk/t5/Orders/Upgraded-phone-sending-old-phone-back/m-p/1240859#M66910 Katie_B 2023-03-29T06:50:43Z