https://community.ee.co.uk/t5/Orders/trade-in/m-p/1230980#M66149 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3252995">@jasminekendalx</a></SPAN>.&nbsp;</P> <P>The phone you send must be the phone they are expecting.&nbsp;</P> <P>Please give our upgrades team a call and they will be able to take a further look into this for you.&nbsp;</P> <P>Katie</P> Wed, 22 Feb 2023 08:26:04 GMT Katie_B 2023-02-22T08:26:04Z https://community.ee.co.uk/t5/Orders/trade-in/m-p/1230879#M66142 <P>i have just updated my current iphone 12 to an iphone 14. i selected trade in but the iphones it’s offering me to trade in isn’t the phone i’ll be trading in and have only been offered £4 a month off my bill rather than £12 like it said on website… will i be able to just send my iphone 12 in regardless of what they are expecting and will i get my £12 a month off my monthly bill? what do i do?&nbsp;</P> Tue, 21 Feb 2023 22:00:00 GMT https://community.ee.co.uk/t5/Orders/trade-in/m-p/1230879#M66142 jasminekendalx 2023-02-21T22:00:00Z https://community.ee.co.uk/t5/Orders/trade-in/m-p/1230980#M66149 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3252995">@jasminekendalx</a></SPAN>.&nbsp;</P> <P>The phone you send must be the phone they are expecting.&nbsp;</P> <P>Please give our upgrades team a call and they will be able to take a further look into this for you.&nbsp;</P> <P>Katie</P> Wed, 22 Feb 2023 08:26:04 GMT https://community.ee.co.uk/t5/Orders/trade-in/m-p/1230980#M66149 Katie_B 2023-02-22T08:26:04Z