topic 1 month rolling sim- we need to confirm some details??? in Orders

1 month rolling sim- we need to confirm some details???

Lostsoul13 — Wed, 22 Feb 2023 01:13:40 GMT

I just purchased a one month rolling contract .. 31£ unlimited- at the end it said we need to confirm some details and they will call in 48 hours I had a order number and thanks for my order…

hoverever I received a order confirmation email.. stating they are processing my order??

and they will text my phone to update when sent etc

whst does this mean???

Re: 1 month rolling sim- we need to confirm some details???

James_B — Wed, 22 Feb 2023 08:28:01 GMT

Hi @Lostsoul13,

Welcome to the EE Community. 🙂

The automated confirmation email means we have received your order and it is being processed.

As our sales team need some further details to complete your order, they'll be in touch on the contact number you provided.

Hope this helps.

James

Re: 1 month rolling sim- we need to confirm some details???

Lostsoul13 — Thu, 23 Feb 2023 19:19:58 GMT

They didn’t call but I had a email to say it’s on its way???

with direct debit details~ when they will take the money and my account number???

Re: 1 month rolling sim- we need to confirm some details???

Leanne_T — Fri, 24 Feb 2023 07:45:40 GMT

Hi @Lostsoul13

Thanks for coming back to us.

Have you provided the account number and sort code for the direct debit?

Leanne.

Re: 1 month rolling sim- we need to confirm some details???

Lostsoul13 — Fri, 24 Feb 2023 12:15:33 GMT

I gave direct debit details when I filled out the application form- they just confirmed the dates bill and direct debit will be coming out..

Re: 1 month rolling sim- we need to confirm some details???

Leanne_T — Fri, 24 Feb 2023 12:18:24 GMT

Have you had the information you needed? @Lostsoul13

You'll get your first phone bill around seven days after you join EE and the direct debit date will show on the bill and My EE account.

Thanks.

Leanne 🙂

Re: 1 month rolling sim- we need to confirm some details???

Lostsoul13 — Sat, 25 Feb 2023 20:18:35 GMT

Yes thank you: but they proceeded it without calling.. I must had got confused when they said they needed more information??

I received it in the post today: all working great.

thanks so much!!

Re: 1 month rolling sim- we need to confirm some details???

James_B — Sun, 26 Feb 2023 08:27:26 GMT

Welcome to EE @Lostsoul13!

James