topic Re: Can't place order in Orders

Can't place order

Morris66 — Mon, 20 Feb 2023 22:46:43 GMT

Hi, im trying to take out an iPad, I've created an account but any time I pick a device it tells me to either link an ee mobile, broadband account or join community. Does posting this allow me to continue with my order or am I missing something ?

Re: Can't place order

XRaySpeX — Mon, 20 Feb 2023 22:49:41 GMT

@Morris66 : Do you already have a mobile phone or SIM contract with EE? You cannot order an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. That's why it's telling you to login to upgrade your existing plan or add another device. You have neither of these.

Re: Can't place order

Morris66 — Mon, 20 Feb 2023 22:55:40 GMT

Ahh okay thank you

Re: Can't place order

XRaySpeX — Mon, 20 Feb 2023 22:57:07 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.