topic Re: Re: complaint in Orders

Re: complaint

adhiraj17 — Sun, 19 Feb 2023 08:13:55 GMT

Hello all,

I purchased a sim card from EE harrow town center recently, I am an international student so I will be leaving this country after a year. They have made a contract for 24 months instead of 12 months and I want to change it to 12 months but they are saying no. I just want to do the contract for 12 months. I have to pay for those extra 12 months and this doesn't seem right. I visited the branch to change the contract but the manager is not saying to call customer care. When I called customer care they said it can only be done in the branch. It's been a week now there are just making me roam here and there. I am going to do an ombudsman complaint now.

If anyone can help me please do contact me through email - XXXXXXXXXXXXXXXXXXXXXX

[Mod edit: please don't post personal information on the public board]

Re: Re: complaint

Jon_K — Sun, 19 Feb 2023 08:15:00 GMT

Hi @adhiraj17

Did you get a phone as part of this contract?

Jon

Re: Re: complaint

adhiraj17 — Mon, 20 Feb 2023 16:06:38 GMT

No I just purchased a sim

Re: Re: complaint

Christopher_G — Mon, 20 Feb 2023 17:40:50 GMT

Hi @adhiraj17

What was shown on the paperwork when you took out the SIM contract? Did it show 12 months or 24 months?

Chris

Re: Re: complaint

adhiraj17 — Mon, 20 Feb 2023 18:02:38 GMT

I did not read the contract.
I was in a rush so had no time to read it.
But the adviser who was selling the sim should have informed me that the
contact is for 24 months and it cannot be cancelled!
I would have done it for 12 months then!

Re: Re: complaint

Christopher_G — Tue, 21 Feb 2023 17:22:50 GMT

This is something that would usually be discussed and resolved with a manager in the store where you took out the contract, @adhiraj17.

You could also raise a complaint over the phone, webform or by letter, details of which are on this complaints help page.

I hope you manage to find a resolution to this.

Chris

Re: Re: complaint

adhiraj17 — Tue, 21 Feb 2023 17:35:38 GMT

I visited the store but the manager is not helping me.
Also is asked them I want to raise a complaint they said call 150 we can’t
do anything.
We only deal with sales these are the statements they say whenever I visit
the store.
It’s really irritating me now.

Re: Re: complaint

Christopher_G — Tue, 21 Feb 2023 17:43:11 GMT

I'm sorry to hear that, @adhiraj17. Take a look at that link I posted, there are some options on there to raise a complaint.

Chris