topic Re: Delivery in Orders

Delivery

Chopper79 — Mon, 20 Feb 2023 15:26:44 GMT

Ordered an upgrade on Thursday and paid for next day delivery. It went to an old address.

It has been sent back and then resent out to me, but I don't have a confirmation email or tracking number to check delivery status.

Re: Delivery

Christopher_G — Mon, 20 Feb 2023 16:48:41 GMT

Welcome to the community, @Chopper79.

Did they confirm that the address had been changed for the re-delivery? DPD should be in touch with you when it's ready to be delivered.

Chris

Re: Delivery

Chopper79 — Mon, 20 Feb 2023 16:51:44 GMT

Thanks, eventually got through to EE after 25mins and they have said they now have to wait for DPD to return the phone to them before re sending. This may take several days before it is returned to EE.

I was meant to have the phone Friday.

Re: Delivery

Christopher_G — Mon, 20 Feb 2023 17:12:35 GMT

I'm sorry to hear that, @Chopper79

I hope you have your new phone soon.

Chris