topic Re: Upgrade cost in Orders

Upgrade cost

W5APS — Sat, 18 Feb 2023 20:27:03 GMT

I ordered an upgrade from you this afternoon and was quoted a new price of £68 per month. However, reading your confirmation email, the figure is £90 per month. Why is this?

Re: Upgrade cost

Jon_K — Sun, 19 Feb 2023 09:29:15 GMT

Hi @W5APS

Are there any discounts on the plan that you've chosen?

Jon

Re: Upgrade cost

W5APS — Sun, 19 Feb 2023 09:43:38 GMT

Hi Jon
Yes, a 20% discount is mentioned but it doesn’t seem to have been taken into consideration on the paperwork?

Regards,
Andrew

Andrew Standen
Sent via iPhone

Re: Upgrade cost

Jon_K — Sun, 19 Feb 2023 10:26:41 GMT

Thanks @W5APS

If you check your My EE Account, does it say what your next bill will be?

It may be a £90 plan with a discount to bring it down to £68.

Jon

Re: Upgrade cost

W5APS — Sun, 19 Feb 2023 11:54:38 GMT

Thanks Jon,
I’ll check that

Regards,
Andrew

Andrew Standen
Sent via iPhone