topic Re: Bought 12 months SIM plan on 05/02/23, still have not recieved, can't track. in Orders

Bought 12 months SIM plan on 05/02/23, still have not recieved, can't track.

malabab — Tue, 14 Feb 2023 16:13:14 GMT

I am transferring from Three to EE, and keeping my number. I couldn't set my EE account up with the number, however. I have still not recieved my SIM and it has been almost 10 days.

I have the order number, but when I try to track it with the delivery tracker, it says I can't track it.

Help??

Re: Bought 12 months SIM plan on 05/02/23, still have not recieved, can't track.

James_B — Tue, 14 Feb 2023 18:16:55 GMT

Hi @malabab,

Welcome to the EE Community. 🙂

I would have expected you to have received your SIM card by now. Please get in touch with Customer Care so a member of the team can arrange a replacement for you.

Thanks

James