topic Re: PS5 Bundle Issues in Orders

PS5 Bundle Issues

Barkinggoldfish — Tue, 14 Feb 2023 13:05:58 GMT

Hi all,

I've called the support number twice already and feel like I'm being annoying. In short I ordered a PS5 Bundle as an add on last night, but accidentally ordered it twice. I've spoke to support and they've cancelled one of the orders.

However, I've not got anything showing on my account for the order that hasn't been cancelled, i've only had the initial order confirmation and nothing else.

Is this likely to turn up or do I need to call support for a third time?

Thanks in advanced

Re: PS5 Bundle Issues

Chris_B — Tue, 14 Feb 2023 13:09:30 GMT

@Barkinggoldfish If customer services have cancelled the order it will still show but the order will not progress. It’s also worth waiting 24hours for your account to update.

Re: PS5 Bundle Issues

Barkinggoldfish — Tue, 14 Feb 2023 13:11:11 GMT

I had two orders, but I cancelled one this morning. I've not got any orders showing in my account at the moment.

So I'm unsure if I actually have a PS5 on the way or not...

Re: PS5 Bundle Issues

James_B — Tue, 14 Feb 2023 14:51:54 GMT

Hi @Barkinggoldfish,

Welcome to the EE Community. 🙂

Please allow 2-3 days for delivery of your order. You'll receive a text with tracking details as soon as your delivery slot is confirmed.

Thanks

James