Returned Phone - Charged £440

WFish1882 — Mon, 13 Feb 2023 19:36:34 GMT

Hi. I have an annual upgrade contract and get the new iPhone Pro Max every year. This year delivery of the new phone took over a month, during this time I was receiving reminders to return the existing phone which I didn’t do until I got the new one just before Christmas. Fast forward to February and I have been charged £440 extra on my bill!!!!

i have raised the complaint via chat multiple times but got nowhere. Called last week and then received a text today advising case closed with zero information provided.

Can anybody help? I am tempted to cancel my direct debit zu force them to contact me? £440 is too much to lose.

Safe to say EE will lose a customer over this.

Re: Returned Phone - Charged £440

Leanne_T — Tue, 14 Feb 2023 08:15:32 GMT

Hi @WFish1882

I am very sorry to hear this has happened.

Did you return the phone in the packaging provided and get a receipt from the post office?

Have you been in touch with Likewize to get this looked into, you can email tradeinsupport.uk@Likewize.com or give them a call on 0344 412 2481.

Please see our What if I have a problem with my trade in? Help page for more information.

Thanks.

Leanne.

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Returned Phone - Charged £440

Re: Returned Phone - Charged £440