topic Re: Order Tracking in Orders

Order Tracking

Rodney123 — Wed, 08 Feb 2023 10:29:32 GMT

Hello,

I ordered a Chromebook on the 3rd and have only had an order confirmation. The tracking number does not work. I have not had a delay this long with no information regarding an upgrade, I have been with EE many years.

Re: Order Tracking

Leanne_T — Wed, 08 Feb 2023 12:17:18 GMT

Hi @Rodney123

Thanks for coming here.

I would suggest giving us a call on 150 and the team will get the order looked into and give you an update.

Thanks 🙂

Leanne,

Re: Order Tracking

Rodney123 — Wed, 08 Feb 2023 13:31:03 GMT

Hi Leanne,

Thanks for the reply. Option 1 on 150 just sends me a link that when followed ends up with a paragraph stating DPD will text me - I ordered on Friday so this seems to be a long wait to hear anything. Option 2 doesn't give me the option to speak to anyone about orders placed.

Re: Order Tracking

Leanne_T — Wed, 08 Feb 2023 13:33:52 GMT

Hi @Rodney123

Can you try downloading the DPD app to see if they have any deliveries scheduled?

If you select option 2, then account queries the team can check this for you.

Thanks 🙂

Leanne.