topic No update on order in Orders

No update on order

Ali_ — Mon, 06 Feb 2023 13:57:19 GMT

Hi,

I placed an order for upgrade to a samsung galaxy S22 ultra (256 GB phantom white) on the 16th of January. I got a confirmation email but have had no further updates and the order tracking number doesn't work. Payment has also been taken via my account. When should I expect an update?

Re: No update on order

Jon_K — Mon, 06 Feb 2023 16:14:21 GMT

Hi @Ali_

You'll get a text from DPD when your order is ready to be delivered.

If you'd like an estimated timescale and an update, I'd recommend getting in touch with our Customer Care team.

Jon