topic Re: Order in Orders

Order

willoughby2k19 — Mon, 06 Feb 2023 07:35:37 GMT

Hi everyone just a qucik one i preordered the s23 ultra as an upgrade i have recieved a confirmation text but no email is this still meaning its accepted and says dispatch in 21 days

Re: Order

Leanne_T — Mon, 06 Feb 2023 10:44:21 GMT

Hi there @willoughby2k19

Thanks for coming here.

Did you get a tracking number for the online order tracker?

How did you place the order?

Leanne 🙂

Re: Order

willoughby2k19 — Mon, 06 Feb 2023 10:48:13 GMT

No tracking number but the text contained the XKO number and i ordered through the app

Re: Order

Leanne_T — Mon, 06 Feb 2023 11:05:50 GMT

Thanks @willoughby2k19

I would suggest giving us a call on 150, the team will check the order has been processed and provide the tracking number 🙂

Leanne.

Re: Order

Philter — Mon, 06 Feb 2023 11:09:19 GMT

It looks like if you buy an S23 direct from Samsung you'll get the phone from the 10th. Any idea on when EE will start sending them out, @Leanne_T ?

Re: Order

Leanne_T — Mon, 06 Feb 2023 12:52:33 GMT

Hi @Philter

Deliveries will start from 17th February and DPD will text you to let you know when this will be delivered.

Leanne.