topic Re: Scammed?? What’s going on :( in Orders

Scammed?? What’s going on :(

Leash101 — Wed, 01 Feb 2023 16:57:25 GMT

Ordered a phone + contract, money taken / approved in the app then didn’t move onto the next page.
I have no idea if the order is processed? I’m using a friends& family discount code also & don’t want to do it again and risk having two Contracts!? What’s happened please get in touch

Re: Scammed?? What’s going on :(

Leash101 — Wed, 01 Feb 2023 16:55:45 GMT

I have done the same this afternoon money taken but no confirmation?!

order placed online

thanks

elyshia

Re: Scammed?? What’s going on :(

Leash101 — Wed, 01 Feb 2023 16:58:16 GMT

It’s also the iPhone 14pro I purchased

Re: Scammed?? What’s going on :(

Leanne_T — Wed, 01 Feb 2023 17:16:30 GMT

Hi @Leash101

Thanks for coming here.

Is this an upgrade or new contract?

Have you checked your junk/spam folders for the email confirmation for the order?

Thanks 🙂

Leanne.

Re: Scammed?? What’s going on :(

Leash101 — Wed, 01 Feb 2023 18:42:52 GMT

Hello

Yes checked spam/ junk no joy, it’s a new contract - iPhone 14pro 512gb

Thanks
Elyshia

Re: Scammed?? What’s going on :(

Leanne_T — Wed, 01 Feb 2023 18:58:34 GMT

Thanks @Leash101

In this case please call us on 0800 956 6000 and the team will get the order looked into for you to make sure this has been processed.

Leanne.