topic Order confirmation in Orders

Order confirmation

Shark16 — Wed, 01 Feb 2023 15:58:50 GMT

I placed an order today over the phone moving both mine and my daughters contracts over from BT to EE. I upgraded my contract to the iPhone 14 and my daughters to the iPhone 13. I was told on the phone that both were in stock and would come next day delivery via dpd. I have had order confirmation for my daughters phone (iPhone 13) but nothing has come through for mine (iPhone 14). Any idea why?

Re: Order confirmation

Leanne_T — Wed, 01 Feb 2023 16:30:54 GMT

Hi @Shark16

Thanks for coming here.

Have you checked your junk/spam folder for the email confirmation?

Leanne 🙂

Re: Order confirmation

Shark16 — Wed, 01 Feb 2023 16:31:57 GMT

Yes I have done that

Re: Order confirmation

Leanne_T — Wed, 01 Feb 2023 16:40:43 GMT

Thanks for checking @Shark16

In this case, please give BT a call and the team will make sure everything has gone through and provide a tracking number for the order 🙂

Leanne.