topic Re: Paid for upgrade but no confirmation in Orders

Paid for upgrade but no confirmation

Russmoss — Thu, 26 Jan 2023 23:57:21 GMT

Hi I got a text today from EE saying I can early upgrade with no fee. So i upgraded to an iPhone 14, when at the checkout i put my card details in, authorised it on the app and the £50 upfront cost has been taken from my bank account but then it just went back to the homescreen.. so i have no confirmation, no emails and have no idea if i am going to receive the iphone or not but EE has taken my money and because i have no confirmation or order numbers i cannot prove this, please help

Re: Paid for upgrade but no confirmation

Leanne_T — Fri, 27 Jan 2023 08:08:26 GMT

Morning @Russmoss

Thanks for coming here.

Have you checked your junk/spam folder for the email to confirm the order?

Speak soon.

Leanne.

Re: Paid for upgrade but no confirmation

Russmoss — Fri, 27 Jan 2023 08:10:42 GMT

Hi Leanne,

Yes i have checked all email inboxs and spam, i dont have any order numbers, no confirmation emails, nothing on the app acknowledging my payment. But the £50 upfront cost has definitely left my bank account. ☹️

Re: Paid for upgrade but no confirmation

Leanne_T — Fri, 27 Jan 2023 08:12:43 GMT

Thanks for checking @Russmoss

In this case, please call us on 150 and the team can get this looked into further for you.

Leanne 🙂