topic Re: Unable to Upgrade in Orders

Unable to Upgrade

Sam2299 — Wed, 25 Jan 2023 19:07:53 GMT

Upgrade was returned as I didn't have ID. This was last year May. I went to EE store last week Saturday and I was unable to get my upgrade because the return was not updated on system and still hasn't been done. How long is this going to take?

Re: Unable to Upgrade

Chris_B — Wed, 25 Jan 2023 21:12:47 GMT

@Sam2299 You need to call customer services about this. You also should have been reverted back to your old contract and this should have made you eligible to upgrade now. Was you put back on that old contract?

Re: Unable to Upgrade

Sam2299 — Wed, 25 Jan 2023 23:30:08 GMT

Re: Unable to Upgrade

Sam2299 — Wed, 25 Jan 2023 23:31:16 GMT

I called them on Saturday and still not resolved

Re: Unable to Upgrade

James_B — Thu, 26 Jan 2023 07:58:57 GMT

Hi @Sam2299,

What were you advised when you called on Saturday?

James

Re: Unable to Upgrade

Sam2299 — Thu, 26 Jan 2023 18:26:13 GMT

Hi @James_B

To wait 3 days and issue should be resolved, but still unable to do upgrade. Why is this taking so long this has been going on since May ? Should not take this long to log this as returned. Time to move to another provider.

Re: Unable to Upgrade

Leanne_T — Fri, 27 Jan 2023 07:45:50 GMT

I'm sorry to hear this @Sam2299

Please try calling us again on 150 and the team will get this looked into for you and provide an update on the issue.

Leanne 🙂