topic Re: Placed order 'please call to discuss order' in Orders

Placed order 'please call to discuss order'

JamieLeeWV — Sat, 14 Jan 2023 11:52:23 GMT

Hi there.

Just placed an order for a pay monthly phone with EE, got to payment screen the upfront cost has been taken from my bank but then I got a thanks for your order screen and it said 'please call us to discuss we need to confirm a few details'

For anyone with experience of having thjs message what does it mean? Has the credit check passed initially? As the upfront cost has been taken from my bank?

I suffer with anxiety so phoning is not a great option for me is there a sales live chat team that can check this?

I don't get why they'd take upfront payment if I haven't been accepted?

Anyone who's had this message could you inform us what the issues were that needed to be discussed? Was it something small or not passing a credit check?

I don't really want to phone and be told I've failed the check as it's a bit embarrassing and I already suffer with bad anxiety.

Kind regards

Re: Placed order 'please call to discuss order'

XRaySpeX — Sat, 14 Jan 2023 12:17:23 GMT

If they've asked to speak to you then you you need to call them or your order will not proceed. They have some further Qs on your application. If your order is not accepted any upfront payment will be refunded.

Re: Placed order 'please call to discuss order'

JamieLeeWV — Sat, 14 Jan 2023 12:26:42 GMT

So my credit check hasn't passed right away if I'm on this screen I presume and more details needed from them?

Re: Placed order 'please call to discuss order'

XRaySpeX — Sat, 14 Jan 2023 12:43:38 GMT

Not necessarily! It could be anything down to the spelling of your name.

Re: Placed order 'please call to discuss order'

Kudleks86 — Thu, 26 Jan 2023 03:01:38 GMT

Hi did you call and find out? As I’ve just had the same

many thanks

Re: Placed order 'please call to discuss order'

Jon_K — Thu, 26 Jan 2023 07:50:22 GMT

Hi @Kudlek86.

If you've had this message you'll need to give our Customer Care team a call so they can help you finalise your order.

As mentioned above they just need to check your account.

Jon

Re: Placed order 'please call to discuss order'

Mikki121 — Sun, 02 Jul 2023 22:51:52 GMT

Hey I know this was a long time ago, did you manage to get the phone? And also pass the credit check ect? I suffer badly with anxiety too and got the same email today saying “we need to confirm some details give us a call” ect ect. It’s 23.00pm so I can’t call them I have to wait until the morning, can’t cope lol I hope you see this 😭😂

Re: Placed order 'please call to discuss order'

lisa284 — Fri, 14 Jul 2023 20:19:15 GMT

🥲hey i’ve got to ring tomorrow morning too i hate talking, was it a smooth call just double checking everything?

Re: Placed order 'please call to discuss order'

Leanne_T — Sat, 15 Jul 2023 06:12:40 GMT

Hi there @lisa284

The team will take some details that are required to help with the order, they will go through everything with you and the phone.

Let us know how you get on 🙂

Leanne.

Re: Placed order 'please call to discuss order'

Mikki121 — Sat, 15 Jul 2023 08:11:13 GMT

Hey just seen this! Was completely fine, no credit checks or anything like
that! Was very quick , using my new phone now xx

Re: Placed order 'please call to discuss order'

chloeleig — Sun, 10 Sep 2023 17:02:13 GMT

hi i know this was abit ago but what sort of qestions did they ask please

Re: Placed order 'please call to discuss order'

Chris_B — Sun, 10 Sep 2023 18:19:49 GMT

@chloeleig They just want to check a few things. What they ask other people might not be what they need to know from you.

Re: Placed order 'please call to discuss order'

chloeleig — Sun, 10 Sep 2023 19:21:49 GMT

hi jamie i know this was abit ago but did things go ok

Re: Placed order 'please call to discuss order'

JamieLeeWV — Sun, 24 Sep 2023 20:43:18 GMT

Hi I never went ahead with the order in the end.

What information did they ask for? Were you credit checked over the phone?

Re: Placed order 'please call to discuss order'

lisa284 — Tue, 17 Oct 2023 16:19:24 GMT

If your a new customer they’ll do a check through to your bank over the phone but if not all they do is confirm the upgrade/order & that your happy for it to go ahead, i actually received a message from a employee instead of the call regarding my order and received my phone next day!

Re: Placed order 'please call to discuss order'

Clioj96 — Thu, 02 Nov 2023 22:01:13 GMT

I’m really stressing as they’ve took the upfront cost but want me to call to confirm a few details does this mean I’ve not been accepted as they’ve took the upfront cost

Re: Placed order 'please call to discuss order'

Katie_B — Fri, 03 Nov 2023 07:01:25 GMT

Hi @Clioj96.

Please try not to stress.

The team may just need to take a little bit more information to process your order.

Let us know once you have been in touch,

Katie 🙂

Re: Placed order 'please call to discuss order'

Hrama123 — Tue, 09 Jan 2024 10:28:01 GMT

It’s bro brand order

Re: Placed order 'please call to discuss order'

Leanne_T — Tue, 09 Jan 2024 11:21:31 GMT

Hi @Hrama123

Thanks for coming to the community.

Have you had an email advising you need to call about the Broadband order?

Leanne 🙂

Re: Placed order 'please call to discuss order'

Elle67 — Fri, 23 Aug 2024 02:18:34 GMT

How do u cancel the phone order my order just done the same and I hate calling up I rather just cancel and get my refund back