topic Delivery in Orders

Delivery

sarmstrong70 — Tue, 24 Jan 2023 10:41:13 GMT

I ordered on Friday night was told new phone would be delivered on Monday. No DPD text and no emails??

Katie_B — Tue, 24 Jan 2023 12:30:04 GMT

Welcome to the community.

Please could you confirm the colour and memory size of the phone you ordered?

Katie

sarmstrong70 — Tue, 24 Jan 2023 12:40:54 GMT

It was an iPhone 14 128gb in red

Katie_B — Tue, 24 Jan 2023 13:36:23 GMT

Thanks for getting back to me @sarmstrong70.

How did you process your order?

The phone is showing as in stock and ready to despatch.

Katie

sarmstrong70 — Tue, 24 Jan 2023 13:43:40 GMT

Through a phone call on Friday night. Order confirmed, confirmation email sent and that it. Was told it would be here yesterday

Katie_B — Tue, 24 Jan 2023 13:56:55 GMT

I am sorry to hear this @sarmstrong70.

Please give us a call so our customer care team can look further into this for you.

Katie

sarmstrong70 — Tue, 24 Jan 2023 14:05:16 GMT

Why can this not be looked into now?

my order is confirmed all I want to know is why it wasn’t delivered yesterday and when it will

Katie_B — Tue, 24 Jan 2023 15:08:33 GMT

We have no account access here on the community, our customer care team have account access and will be able to provide an update.

Katie

sarmstrong70 — Tue, 24 Jan 2023 15:12:16 GMT

What number do I ring?

Katie_B — Tue, 24 Jan 2023 15:14:00 GMT

You can get in touch by calling 150 from a EE handset or 0800 079 8586 from any landline or provider @sarmstrong70.

Katie