topic Re: Nreal Missing Order Email & how Long does it take to received the order in Orders

Nreal Missing Order Email & how Long does it take to received the order

ians325 — Sun, 22 Jan 2023 14:15:45 GMT

I Ordered An Nreal, at Rusden Lakes Store, the process was that I put £25 deposit down, which I did, they printed out and form with my transaction number my name and email address. They Told me I would received 2 emails one with the order and the £25 deposit receipt and an email when the item was in stock. Ive not received the first email with order number, ive rang the store who said I need to ring customer services, ive rang customers service and they say I need to ring the store. I would like to what is the turn around time for order. and who I contact about the missing email

Re: Nreal Missing Order Email & how Long does it take to received the order

James_B — Sun, 22 Jan 2023 16:15:53 GMT

Hi @ians325,

Welcome to the EE Community. 🙂

Sorry, the Nreal Air glasses are currently out of stock.

You'll be contacted as soon as stock arrives to fulfil your order.

James

Re: Nreal Missing Order Email & how Long does it take to received the order

ians325 — Sun, 22 Jan 2023 18:27:21 GMT

Any Idea when Stock is due to arrive

Re: Nreal Missing Order Email & how Long does it take to received the order

ians325 — Sun, 22 Jan 2023 18:29:09 GMT

and will you be selling the nreal adapter ? As the only way is order from US Amazon ?

https://activation.nreal.ai/en/nreal-adapter-upgrade.html

Re: Nreal Missing Order Email & how Long does it take to received the order

ians325 — Sun, 22 Jan 2023 18:41:46 GMT

Strange that your url is showing that its in stock !!!! 18:41 22/1/23

https://shop.ee.co.uk/accessories/pay-monthly/atp-nreal-air-smart-glasses/details

Re: Nreal Missing Order Email & how Long does it take to received the order

Christopher_G — Mon, 23 Jan 2023 07:58:27 GMT

Thanks, @ians325

I'll feed that back to the website team.

There is no mention of the adapter and we don't have any information of when we will receive more stock. I would recommend speaking with the store again to discuss your order.

Chris

Re: Nreal Missing Order Email & how Long does it take to received the order

ians325 — Mon, 23 Jan 2023 14:52:22 GMT

Will you mention to the powers that be about selling the adapter so iPhone users can use the glasses

Re: Nreal Missing Order Email & how Long does it take to received the order

Christopher_G — Mon, 23 Jan 2023 15:43:41 GMT

I'll mention it to our accessories team, @ians325.

Chris