topic Re: Replacement phone &sim has NOT arrived.. please update me in Orders

Replacement phone &sim has NOT arrived.. please update me

Sallyj22 — Mon, 23 Jan 2023 14:59:09 GMT

Replacement phone &SIM was ordered on 20-1-23.. due to arrive this morning.

It HAS NOT ARRIVED, HAS NOT BEEN DELIVERED.

PLEASE please look into this for me

xxxxx xxxxxxx

xx xxxxx xxxx xxxxx.xxx xxx

PHONE NUMBER -xxxxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Replacement phone &sim has NOT arrived.. please update me

XRaySpeX — Mon, 23 Jan 2023 15:00:31 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Replacement phone &sim has NOT arrived.. please update me

Leanne_T — Mon, 23 Jan 2023 15:07:50 GMT

Hi there @Sallyj22

Thanks for coming here.

Was this a replacement through your EE insurance?

Thanks.

Leanne.

Re: Replacement phone &sim has NOT arrived.. please update me

Sallyj22 — Tue, 24 Jan 2023 12:14:24 GMT

Yes..it is covered by insurance... still not arrived.. please please help!

Re: Replacement phone &sim has NOT arrived.. please update me

Sallyj22 — Tue, 24 Jan 2023 12:32:40 GMT

Yes..I have insurance.. but this is a terrible situation I'm in...no means to call you.. you don't have a chat option.. I'm alone, vulnerable, ill, and should have received my replacement phone yesterday.... Please please sort this for me. I'v received no confirmation email from you. You have billed me (due 1-2-23) for something I do not have. I'd be grateful if you could give me the time and attention this needs.. many thanks

Re: Replacement phone &sim has NOT arrived.. please update me

Leanne_T — Tue, 24 Jan 2023 13:08:53 GMT

Hi there @Sallyj22

I'm very sorry to hear the phone has not arrived, the community team have no account access to get the delivery looked into for you.

If you can access another phone and give us a call on 0800 079 8586 the team will be happy to look into this for you. Or, you can message us on the Mobile (ee.co.uk) contact us page.

Leanne.