topic Re: Got an email about thanks for upgrading but no further communication in Orders

Got an email about thanks for upgrading but no further communication

jasmineh111 — Thu, 19 Jan 2023 08:01:10 GMT

I ordered an iPhone 14 Pro Max 256GB in black, it said expected dispatch in 1 day.

I ordered online and got a confirmation email, but nothing further. I used the online chat function and they said expected to be dispatched in one day, but I could place another order if I want?! Why would I do that if an order is in progress?

I can see other people have had the same issue, but I also spoke to customer services before I upgraded and they told me they had all colour variants in stock (even though the website said 21 days for purple).

Re: Got an email about thanks for upgrading but no further communication

Katie_B — Thu, 19 Jan 2023 09:38:18 GMT

Hello @jasmineh111.

Welcome to the EE Community.

When did you process your order?

The iPhone 14 Pro Max 256GB in Black is currently in stock, the information provided was correct.

Speak soon,

Katie

Re: Got an email about thanks for upgrading but no further communication

jasmineh111 — Thu, 19 Jan 2023 10:41:57 GMT

Hi,

I ordered it online at 8am yesterday morning.

Thanks

Re: Got an email about thanks for upgrading but no further communication

Leanne_T — Thu, 19 Jan 2023 13:56:23 GMT

Thanks for coming back to us @jasmineh111

If you give us a call on 150, the team will check the order and give you an update 🙂

Leanne.

Re: Got an email about thanks for upgrading but no further communication

jasmineh111 — Thu, 19 Jan 2023 13:56:54 GMT

@Katie_B

I ordered it at 8am yesterday.

I chatted online last night and the advisor said the order was due to be dispatched, but I could order another if I wanted.

I rang up this afternoon and they told me there had been an error and they cancelled the order and said I could redo it online.

Whilst I was on the phone I got a text saying my order was going to be dispatched.

I tried to upgrade online and it wasn’t available. So I had to ring customer services and they sorted it out over the phone in the end.

Moral of the story is, if you upgraded online and got an email, but NO text, then just ring up as apparently this has been a problem for a few people at the moment.

Re: Got an email about thanks for upgrading but no further communication

Leanne_T — Thu, 19 Jan 2023 14:17:11 GMT

Thanks for coming back and letting us know @jasmineh111

I hope you get your new phone soon 🙂

Leanne.