topic Re: Awaiting my S22 in backlog in Orders

Awaiting my S22 in backlog

Ron12 — Wed, 18 Jan 2023 16:44:43 GMT

Not happy with the poor upgrade service and communication. It seems like EE are getting worse. Ordered an upgrade on the 4th and rang last week to be told there is a backlog of deliveries.

Re: Awaiting my S22 in backlog

Christopher_G — Wed, 18 Jan 2023 18:45:18 GMT

Welcome to the community, @Ron12.

I'm sorry to hear that. Which colour and memory size did you choose? I'll check our stock levels for you.

Chris

Re: Awaiting my S22 in backlog

Ron12 — Wed, 18 Jan 2023 19:34:52 GMT

256 GB phantom Black

Re: Awaiting my S22 in backlog

Katie_B — Thu, 19 Jan 2023 08:01:51 GMT

Thanks for confirming @Ron12.

I have just checked our current guidance and the Samsung S22 5G 256GB Phantom Black is available to order and to expect despatch within 21 days.

As soon as your order is ready for delivery you will receive more details.

Katie

Re: Awaiting my S22 in backlog

Ron12 — Tue, 24 Jan 2023 09:22:02 GMT

But have you not manually changed my phone plan to change when I get my new phone. I now have no cover no extra and how am I being billed.

Re: Awaiting my S22 in backlog

James_B — Tue, 24 Jan 2023 09:43:50 GMT

Hi @Ron12,

Your plan won't change until your phone is dispatched.

Hope this helps.

James

Re: Awaiting my S22 in backlog

Ron12 — Tue, 24 Jan 2023 09:50:18 GMT

But had my insurance stopped?

Re: Awaiting my S22 in backlog

James_B — Tue, 24 Jan 2023 10:09:11 GMT

Hi @Ron12,

Your insurance should remain until your new plan starts.

Is it still showing under add-ons in My EE?

James

Re: Awaiting my S22 in backlog

Ron12 — Tue, 24 Jan 2023 10:20:08 GMT

Please can you confirm this is an automated message and still in plac.e

Re: Awaiting my S22 in backlog

James_B — Wed, 25 Jan 2023 10:27:56 GMT

Hi @Ron12,

Sorry, we can't access your account via the community.

Our Customer Care Team will be happy to check if you get in touch.

James