topic Re: iPhone 14 pro max order in Orders

iPhone 14 pro max order

laurenhenderso1 — Mon, 10 Oct 2022 08:35:52 GMT

I ordered an iPhone 14 pro max on the 30th September and it's on a trade in, so I have to send my old phone back by 16th October but the new phone still isn't here yet. I had an email saying I'll be charged nearly £500 if I don't send the phone back in time but I don't have the new phone to replace it yet.

Re: iPhone 14 pro max order

Christopher_G — Mon, 10 Oct 2022 10:49:56 GMT

Hi @laurenhenderso1

Welcome to the community.

You don't have to send your old phone back until you receive your new one. If you haven't received it by 16 October, I would suggest speaking to our mobile care team on 150.
Chris

Re: iPhone 14 pro max order

Deb07 — Tue, 11 Oct 2022 10:06:57 GMT

Hi,

I would definitely speak to customer services if I were you. I’ve ordered the same phone as yourself in the purple. I ordered it on 17th September and still no delivery window is available. Looks like they’re struggling to get hold of them. Best of luck. 👍

Re: iPhone 14 pro max order

Exley585 — Tue, 17 Jan 2023 11:00:25 GMT

I have got my new phone and it’s up and running want to send my old one back but no one wants to give me any information

Re: iPhone 14 pro max order

Katie_B — Tue, 17 Jan 2023 11:02:34 GMT

Good morning @Exley585.

Was your upgrade part of a trade in deal?

When did you receive your new phone?

Katie

Re: iPhone 14 pro max order

Deb07 — Wed, 18 Jan 2023 07:16:52 GMT

Hiya. Yes I upgraded a month early.

Sent from my iPhone

Re: iPhone 14 pro max order

Katie_B — Wed, 18 Jan 2023 07:19:17 GMT

Thanks for getting back to me @Deb07.

When did you process your upgrade?

Katie

Re: iPhone 14 pro max order

Deb07 — Wed, 18 Jan 2023 07:29:52 GMT

October 2022

Sent from my iPhone

Re: iPhone 14 pro max order

Katie_B — Wed, 18 Jan 2023 07:42:41 GMT

Thanks for getting back to me @Deb07.

Please give us a call on 150 so our customer care team can look further into this.

Katie