topic Upgrade in Orders

Upgrade

Spencer0809 — Sun, 15 Jan 2023 20:47:53 GMT

I received a message to say i can upgrade, went through the process but the tracking number wont work and its now saying i cant upgrade. The payment went to EE limited hatfield gb. Is this a scam or is genuine.

Re: Upgrade

XRaySpeX — Sun, 15 Jan 2023 20:52:09 GMT

@Spencer0809 : You can no longer upgrade as you have just upgraded.

Re: Upgrade

Katie_B — Mon, 16 Jan 2023 08:30:08 GMT

Hi @Spencer0809.

Who did the message come from? was there a number provided?

Katie

Re: Upgrade

Spencer0809 — Mon, 16 Jan 2023 10:38:30 GMT

It says its ee upgrade, just not had any other messages, emails or paperwork to sign come through. Not sure if its just a delay or ive gone through a dodgy link.

Re: Upgrade

Katie_B — Mon, 16 Jan 2023 10:43:13 GMT

Hi @Spencer0809.

I would recommend giving us a call so our customer care team can check this is legit.

Katie

Re: Upgrade

Spencer0809 — Mon, 16 Jan 2023 15:54:07 GMT

I have been in touch with EE and it is a fraud scam as theres no orders on my accound and the order number isn't valid on there end.

Re: Upgrade

Christopher_G — Mon, 16 Jan 2023 16:39:40 GMT

Thanks for coming back to tell us, @Spencer0809.

Chris