topic Upgrade payment taken but Web page not working in Orders

Upgrade payment taken but Web page not working

Scott51977 — Sun, 15 Jan 2023 20:14:52 GMT

The EE website keeps crashing at vital points in my upgrade. It has now taken my payment but has crashed again with giving me a reference number or anything. The upfront payment has gone through but I don't know if the order has been placed as it says nothing on my account. Also tried to call EE and they are closed **bleep**!

Re: Upgrade payment taken but Web page not working

Leanne_T — Mon, 16 Jan 2023 08:30:00 GMT

Hi @Scott51977

Thanks for coming here.

Please give us a call this morning on 150 or 0800 079 8586 and the team will check the upgrade has been processed for you.

Thanks 🙂

Leanne.