topic Re: Friends and family discount code not working in Orders

Friends and family discount code not working

Gazza267 — Fri, 13 Jan 2023 21:53:47 GMT

I am trying to get a new contract using my friend and family discount but whatever phone I try choosing it says I can't use it as not eligible. I got my wife a new iPhone using another code and it worked but won't work for my order

Re: Friends and family discount code not working

Jon_K — Sat, 14 Jan 2023 08:53:14 GMT

Hi @Gazza267.

Are you getting an error message?

Does the plan you're choosing already have a discount on?

Jon

Re: Friends and family discount code not working

Gazza267 — Sat, 14 Jan 2023 11:35:46 GMT

This code is not valid with your current selection. Please make sure you meet all the conditions of this promotion.

It doesn't matter which phone I chose same error. The code was only generated on Thursday

Re: Friends and family discount code not working

Jon_K — Sat, 14 Jan 2023 12:29:12 GMT

Do you know if there is already a discount on your account, @Gazza267?

Jon

Re: Friends and family discount code not working

Gazza267 — Sat, 14 Jan 2023 13:10:39 GMT

I am a new customer.

Re: Friends and family discount code not working

Jon_K — Sat, 14 Jan 2023 13:42:55 GMT

Thanks @Gazza267.

I'd recommend calling our Sales Team and giving them the code over the phone.

They'll be able to see why it's being rejected and help you get this sorted.

Jon

Re: Friends and family discount code not working

ChelM23 — Tue, 17 Jan 2023 21:42:12 GMT

I am having the same problem. I have received a FandF code from a friend and it just won't work. The message says it's invalid. I've tried several ways of entering the code but to no avail! Frustrated doesn't come near to how I am feeling right now. Can anyone help please?

Re: Friends and family discount code not working

Katie_B — Wed, 18 Jan 2023 07:17:07 GMT

Hi @ChelM23.

Welcome to the community.

Is the plan you are selecting on offer or already got a discount applied?

You can check if there is a discount by looking in your basket.

If this is an additional line please check for 10% multi discount.

Speak soon,

Katie