topic Re: Confusing delivery dates in Orders

Confusing delivery dates

RDV — Fri, 13 Jan 2023 03:09:40 GMT

So, I ordered my iPhone 14 Pro Max 1Tb space black on the 2nd. Was told it’ll be delivered on the 9th and it wasn’t, was then told it’ll be the 11th and it wasn’t. I have received no order update but the EE website is now saying “usually dispatched within 1 day”. So does that mean I’ll be getting my phone soon or will it conveniently go out of stock as my expected delivery date rolls around? If it’s delayed again I want a discount off the total cost of my plan. It’s getting beyond a joke.

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 06:39:26 GMT

Re: Confusing delivery dates

Katie_B — Fri, 13 Jan 2023 08:28:03 GMT

Hello @RDV.

Welcome to the community.

I am sorry to hear you are yet to receive your new phone.

I have checked our stock and can see this phone is available to order and to expect despatch within one day.

Please give us a call on 150 so our customer care team can chase this for you.

Katie

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 08:36:33 GMT

I’m speaking to customer services on the live chat at the minute, they’ve said it seems like my order is in stock but stuck for some reason. They’ve said they can cancel and re-order and it should arrive within 2-3 working days which again leaves me waiting till Wednesday at the latest. Genuinely the worst experience I’ve ever had with EE. I don’t want to cancel and re-order either because I negotiated a great deal with the agent when I placed my order and I don’t want to lose that.

Re: Confusing delivery dates

Katie_B — Fri, 13 Jan 2023 09:00:01 GMT

Hi @RDV,

Thanks for keeping me updated.

Have you notified the agent that you wish to keep the same price plan that was selected?

Katie

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 09:03:17 GMT

It was the upfront cost that I negotiated a deal on and I really don’t want to lose that as I can’t afford the phone if I lose that deal. I’m still not happy with this experience though at all. I’ve been with EE for a long time.

Re: Confusing delivery dates

Katie_B — Fri, 13 Jan 2023 09:05:25 GMT

I completely understand @RDV.

Our customer care team will do their best to help.

Katie

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 09:09:25 GMT

They’ve just said they can’t offer me the same deal again, absolutely fantastic. What a joke

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 09:10:33 GMT

If I cancel and re-order they’ve said they won’t do me the same deal. This is genuinely beyond a joke

Re: Confusing delivery dates

Katie_B — Fri, 13 Jan 2023 09:25:40 GMT

Hello @RDV.

When you have a moment please check your community inbox.

Katie

Re: Confusing delivery dates

RDV — Fri, 13 Jan 2023 09:30:40 GMT

Done 🙂