topic Re: Upgrade phone in Orders

Upgrade phone

smiffffy — Thu, 12 Jan 2023 09:56:52 GMT

Ordered an iPhone 14 pro max on 28th of December when I try to track it it says Sorry, we can't show your order details right now.

Any help appreciate

Katie_B — Thu, 12 Jan 2023 11:49:51 GMT

Hi @smifffy.

Welcome to the community.

Please could you confirm what colour and memory size you ordered?

Speak soon,

Katie

ollyhl — Thu, 12 Jan 2023 20:09:42 GMT

This is the same case with me, I ordered an iPhone 14 Pro Max Silver 128GB, and it also tells me that I can't see my order details right now.

Katie_B — Fri, 13 Jan 2023 08:14:07 GMT

I have checked our stock for the iPhone 14 Pro Max Silver 128GB and can see this is in stock.

When did you place your order?

Katie

ollyhl — Fri, 13 Jan 2023 08:14:50 GMT

29/12/22

Katie_B — Fri, 13 Jan 2023 08:16:11 GMT

Thanks for confirming @ollyhl.

I would recommend speaking with customer care who can take a further look into this.

Please give them a call on 150.

Katie