https://community.ee.co.uk/t5/Orders/refund/m-p/1219061#M65134 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3368929">@Tallescarniel</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Is the payment showing as pending or completed in your online banking?</P> <P>James</P> Thu, 12 Jan 2023 12:45:29 GMT James_B 2023-01-12T12:45:29Z https://community.ee.co.uk/t5/Orders/refund/m-p/1219006#M65123 <P>I tried to subscribe to a plan, it declined, and it's been more than 5 days and my money hasn't returned</P> Thu, 12 Jan 2023 10:33:53 GMT https://community.ee.co.uk/t5/Orders/refund/m-p/1219006#M65123 Tallescarniel 2023-01-12T10:33:53Z https://community.ee.co.uk/t5/Orders/refund/m-p/1219051#M65129 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3368929">@Tallescarniel</a>&nbsp;,</P> <P>Welcome to the community,</P> <P>It would be five working days , which excludes weekends and bank holidays for refund, but if you are still concerned, then you will have to speak to customer service to get this looked into, as there are no account access here, this is not customer service.</P> Thu, 12 Jan 2023 12:17:32 GMT https://community.ee.co.uk/t5/Orders/refund/m-p/1219051#M65129 Schockwave 2023-01-12T12:17:32Z https://community.ee.co.uk/t5/Orders/refund/m-p/1219061#M65134 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3368929">@Tallescarniel</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Is the payment showing as pending or completed in your online banking?</P> <P>James</P> Thu, 12 Jan 2023 12:45:29 GMT https://community.ee.co.uk/t5/Orders/refund/m-p/1219061#M65134 James_B 2023-01-12T12:45:29Z