topic Re: No Delivery of upgrade in Orders

No Delivery of upgrade

Samparsons — Wed, 11 Jan 2023 14:13:13 GMT

ordered upgrade on the 8th January iPhone 14 pro in gold confirmation of order and one day dispatch

11th January go to track it as still no delivery for it to say there is no tracking details (very helpful!)

nothing on order says its out of stock, presumably if order was on the 8th and one day delivery it should of been received by the 10th ?

Re: No Delivery of upgrade

James_B — Wed, 11 Jan 2023 16:55:59 GMT

Hi @Samparsons,

Welcome to the EE Community. 🙂

Which storage size did you order?
James

Re: No Delivery of upgrade

GR11ROW — Thu, 12 Jan 2023 09:00:08 GMT

Hey

I ordered my upgrade (iPhone 14 Pro Max 5G 128GB Space Black) on 10/01/23 and received an order number - presumed delivery would be next day; 11/01/23 as phone was in stock

Eventually received another email yesterday 'Confirmation: Your order's on its way' but when I track using your online tracker I get the below message pop up and haven't received any dispatch info as of yet

Sorry, we can't show your order details right now.

Don't worry, we'll keep you updated on the progress of your order by text or email. Keep an eye out for these updates from EE or from our courier DPD.

For the latest news on device launches, pop by the EE Community.

For more info on ordering, or if your order hasn't arrived, visit our Help section.

Is there a known delay at the moment? Just an ETA would be nice!

Thanks in advance, George

Re: No Delivery of upgrade

Katie_B — Thu, 12 Jan 2023 09:31:42 GMT

Hi @Samparsons.

Thanks for getting back to us.

This phone is showing in stock.

Have you tried downloading the DPD app and entering your delivery details to see if this has been despatched to the courier?

If nothing shows, please give us a call on 150.

Katie

Re: No Delivery of upgrade

GR11ROW — Thu, 12 Jan 2023 10:02:10 GMT

Hey Katie

I think you may have confused my message with the orginal post from @Samparsons - they are yet to respond to James's reply

I don't have a DPD tracking number yet I only have an xko order number

Re: No Delivery of upgrade

Katie_B — Thu, 12 Jan 2023 10:08:23 GMT

Hi @GR11ROW.

You're right, sorry I tagged the wrong user.

You should also be able to enter your delivery address with DPD if you do not have your tracking number.

Katie

Re: No Delivery of upgrade

GR11ROW — Thu, 12 Jan 2023 10:12:05 GMT

Hey no worries Katie

And yes you're spot on - just checked my DPD app and I can see the consignment 🤙🏼

Have a great day! George

Re: No Delivery of upgrade

Katie_B — Thu, 12 Jan 2023 10:15:55 GMT

That's great to hear @GR11ROW.

Take care,

Katie 🙂