topic Re: Iphone pro 512 deep purple in Orders

Iphone pro 512 deep purple

Mica0205 — Thu, 12 Jan 2023 07:01:26 GMT

Hi there, ordered online yesterday, just wondering of there is any kind of delay etc, I got the order confirmation after paying my upfront but the tracking doesn't work for the order number and email/phone number , just any help or info would be appreciated

Thanks, Mica

Re: Iphone pro 512 deep purple

Chris_B — Thu, 12 Jan 2023 07:32:41 GMT

@Mica0205 If that number starts with a XKO or XKN that’s an order number not a tracking number you get that once a device is allocated to you.

Re: Iphone pro 512 deep purple

Mica0205 — Thu, 12 Jan 2023 09:03:54 GMT

Yeah cool. So when is it likely that will be ? It did say a day but from other threads I'm guessing that's unlikely ?

Thanks

Mica

Re: Iphone pro 512 deep purple

Leanne_T — Thu, 12 Jan 2023 09:17:11 GMT

Hi @Mica0205

Just to check did you order the iPhone 14 Pro Max or the Pro model?

Leanne.

Re: Iphone pro 512 deep purple

Mica0205 — Thu, 12 Jan 2023 09:27:13 GMT

Hi leanne its the 14 pro 512gb

thanks Mica

Re: Iphone pro 512 deep purple

Leanne_T — Thu, 12 Jan 2023 10:00:43 GMT

Thanks @Mica0205

This is showing in stock, I would suggest giving us a call to get this looked into.

You can call us from an EE phone on 150 or 0800 956 6000, from any other phone.

Leanne.

Re: Iphone pro 512 deep purple

Mica0205 — Thu, 12 Jan 2023 11:24:57 GMT

I'm on the phone just now and they can't find the order ? I have an email confirming the order in front of me ?

So confusing 😕

Re: Iphone pro 512 deep purple

Leanne_T — Thu, 12 Jan 2023 13:04:07 GMT

Hi @Mica0205

Did the agent locate the order on the call?

Leanne.