topic Re: Sim only order in Orders

Sim only order

Danny138 — Wed, 11 Jan 2023 19:23:26 GMT

I placed an order for a sim only contract on the 9th as my sky has come to an end. I received an email with the heading : Successful EE order ref: **********

does this mean it was successful as when I have tried to track the order online it doesn’t show anything? Any help much appreciated.

Re: Sim only order

Chris_B — Wed, 11 Jan 2023 19:24:58 GMT

@Danny138 That’s an order number not a tracking number and SIM cards are sent out 2nd class Royal Mail

Re: Sim only order

Danny138 — Wed, 11 Jan 2023 19:26:33 GMT

Does that mean it will be delivered then?

Re: Sim only order

Danny138 — Wed, 11 Jan 2023 19:26:52 GMT

Does that mean it will be coming?

Re: Sim only order

Leanne_T — Thu, 12 Jan 2023 07:47:58 GMT

Hi @Danny138

SIM orders can't be tracked online, they are delivered within 2-5 working days by Royal Mail. If you would like to make sure the order has all gone through for you please give us a call on 0800 956 6000.

Leanne.