https://community.ee.co.uk/t5/Orders/Sim/m-p/1218764#M65058 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3366968">@Robyn87</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>When upgrading you can continue to use your existing SIM card. Has your existing SIM definitely been deactivated?</P> <P>James</P> Wed, 11 Jan 2023 17:01:29 GMT James_B 2023-01-11T17:01:29Z https://community.ee.co.uk/t5/Orders/Sim/m-p/1218723#M65056 <P>Upgraded contract on Friday and was sent a new sim. Which still hasn’t arrived, How much longer is it expected to take to arrive as my old sim was deactivated on Sunday and so have had no service since.</P><P>please help.&nbsp;</P> Wed, 11 Jan 2023 14:22:21 GMT https://community.ee.co.uk/t5/Orders/Sim/m-p/1218723#M65056 Robyn87 2023-01-11T14:22:21Z https://community.ee.co.uk/t5/Orders/Sim/m-p/1218764#M65058 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3366968">@Robyn87</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>When upgrading you can continue to use your existing SIM card. Has your existing SIM definitely been deactivated?</P> <P>James</P> Wed, 11 Jan 2023 17:01:29 GMT https://community.ee.co.uk/t5/Orders/Sim/m-p/1218764#M65058 James_B 2023-01-11T17:01:29Z