topic Re: Delivery new phone in Orders

Delivery new phone

damianwo — Tue, 10 Jan 2023 16:55:26 GMT

Ordered new phone on 30th November, should’ve been dispatched by now, on the store online it says expected dispatch in a day so surely it means I should have received mine by now, any way of finding out when I should get it? When ringing up they told me the same info I found out but doesn’t seem to be right.

Re: Delivery new phone

Schockwave — Tue, 10 Jan 2023 17:49:36 GMT

Hello @damianwo ,

Welcome to the community,

Which model, colour and storage size did you order?

Re: Delivery new phone

damianwo — Wed, 11 Jan 2023 10:26:07 GMT

Thanks.

It was an iPhone 14 pro 128gb gold.

Re: Delivery new phone

James_B — Wed, 11 Jan 2023 11:47:32 GMT

Hi @damianwo,

Welcome to the EE Community. 🙂

I would have expected you to have received your order by now. Please get in touch with Customer Care so a member of the team can check the status of your order.

They'll be happy to help.

James

Re: Delivery new phone

damianwo — Wed, 11 Jan 2023 12:24:46 GMT

I have rang up and they told me the same as what I found out on the store, that I should have got it by now and should be dispatched within a day. This was 2 days ago.

Re: Delivery new phone

James_B — Wed, 11 Jan 2023 13:08:23 GMT

Hi @damianwo,

Please get back in touch with Customer Care and let them know your phone still hasn't been dispatched. A member of the team will be happy to take another look at this for you.

Thanks

James