topic Re: I have ordered a new phone but my profile is not updated. in Orders

I have ordered a new phone but my profile is not updated.

Lamami1 — Tue, 28 Jun 2022 23:09:57 GMT

I have ordered a new phone, but this upgrade is not showing in my page. When will this show? When the new phone arrives?

Thank you.

Re: I have ordered a new phone but my profile is not updated.

Ionutionu9991 — Wed, 29 Jun 2022 05:35:46 GMT

Re: I have ordered a new phone but my profile is not updated.

Chris_B — Wed, 29 Jun 2022 06:32:08 GMT

@Lamami1 Yes you need your sim in the device and then it can take up to 24 hours to update.

Re: I have ordered a new phone but my profile is not updated.

ranadarpan24 — Tue, 10 Jan 2023 22:47:43 GMT

I have already book my new phone is Samsung s22 ultra but in my profile is not update and not delivered .now only seen is order is awtining order only this msg seen so pls update my order .

Re: I have ordered a new phone but my profile is not updated.

Katie_B — Wed, 11 Jan 2023 07:25:29 GMT

Hello @ranadarpan24.

Welcome to the EE Community.

What colour and memory size did you order?

Your plan won't update till your order is ready for delivery.

Katie