topic Re: Iphone 14 pro text to say onway on app still awaiting dispatch in Orders

Iphone 14 pro text to say onway on app still awaiting dispatch

phelbas — Tue, 10 Jan 2023 13:03:28 GMT

Hi.

I ordered my upgrade last week and received a text message on Friday from EE to say the upgrade was on its way.

However when I log in to track order it states awaiting dispatch.

My order number is xxxxxxxxxx

[Mod edit: Please do not post order numbers on the public board. Thanks!]

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

Jon_K — Tue, 10 Jan 2023 14:09:28 GMT

Hi @phelbas.

What colour/memory size did you order?

DPD will text you when your order is ready to be delivered.

Jon

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

phelbas — Tue, 10 Jan 2023 15:20:18 GMT

Hi, It is the rose gold 128gb

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

Jon_K — Tue, 10 Jan 2023 15:43:25 GMT

Hi @phelbas.

Is it just the Gold one? Rose Gold isn't available in that model.

What day did you order?

Jon

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

phelbas — Tue, 10 Jan 2023 16:16:32 GMT

IPhone 14 Pro Max 5g 128Gb gold

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

Katie_B — Tue, 10 Jan 2023 17:24:11 GMT

Hi @phelbas.

Thanks for confirming.

I have checked our stock and can see the iPhone 14 Pro Max 5G 128GB in Gold is available to order and to expect despatch within 7 days.

Katie 🙂

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

phelbas — Tue, 10 Jan 2023 17:48:51 GMT

Hi Katie, I have received a text message saying it is on its way but when I track it on the app it is showing as order confirmed only.

I ordered it last week and have had no updates since Friday.

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

Katie_B — Tue, 10 Jan 2023 17:51:21 GMT

Hi @phelbas.

Has it been 7 days since ordering?

Have you tried downloading the DPD app and putting your delivery details in?

Katie

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

phelbas — Tue, 10 Jan 2023 18:19:05 GMT

Hello, It has and I do not have a parcel number so cannot imput details into dpd app which I already use.

Re: Iphone 14 pro text to say onway on app still awaiting dispatch

Katie_B — Tue, 10 Jan 2023 18:22:41 GMT

Hi @phelbas.

You should be able to enter your delivery post code.

If nothing shows, please give us a call on 150.

Katie