topic Re: Upgrade issues in Orders

Upgrade issues

PaulVen — Sat, 07 Jan 2023 15:29:02 GMT

I am trying to upgrade online and it won’t let me it comes up with a message sorry the link isn’t working and I can’t contact anyone in any other way as the phone line cuts me off.

Re: Upgrade issues

jmcaseamd123 — Sun, 08 Jan 2023 01:46:07 GMT

I have the same issue

Re: Upgrade issues

Leanne_T — Sun, 08 Jan 2023 07:49:45 GMT

Morning @PaulVen @jmcaseamd123

Thanks for coming here.

Can you try this link to log into your My EE account to view your upgrade options, does this work for you?

Leanne 🙂

Re: Upgrade issues

Iwane — Thu, 12 Jan 2023 19:09:31 GMT

I also have the same problem, tried that link and reply comes up 'sorry that link isn't available. Really need to upgrade ASAP as phone is unreliable and needed as i need to keep in touch wiht my mum as she has cancer. Can you help?

Thanks

Iwan

Re: Upgrade issues

Katie_B — Fri, 13 Jan 2023 07:48:51 GMT

Good morning @lwane.

Welcome to the community.

I am sorry to hear you are experiencing this when trying to upgrade.

Are you doing this from your phone?

Katie

Re: Upgrade issues

Iwane — Fri, 13 Jan 2023 17:57:52 GMT

Hi,

No, i used my laptop to access my account.

Thanks

Sent from my iPhone

Re: Upgrade issues

James_B — Fri, 13 Jan 2023 19:02:01 GMT

Hi @Iwane,

Do you see the same issue when trying to upgrade via the My EE app?

James

Re: Upgrade issues

Iwane — Sat, 14 Jan 2023 13:53:52 GMT

Hi,

Managed to choose a nee phone via the app, then went to checkout and same issue again ‘ sorry this page can’t be displayed’! Getting frustrated with this and thinking of going to another provider.

Sent from my iPhone

Re: Upgrade issues

Jon_K — Sat, 14 Jan 2023 15:44:11 GMT

Sorry to hear this, @Iwane.

Are you able to try another browser?

Jon

Re: Upgrade issues

Iwane — Sun, 15 Jan 2023 12:23:52 GMT

Hi,

Tried another browser bug still same issue.

Sent from my iPhone

Re: Upgrade issues

Jon_K — Sun, 15 Jan 2023 13:46:50 GMT

Thanks @Iwane.

I'd recommend getting in touch with our Upgrades Team about this so they can check your account and help you further.

Jon