topic Re: iphone 14 pro max still waiting in Orders

iphone 14 pro max still waiting

kian-greenland — Tue, 27 Dec 2022 09:23:50 GMT

i ordered my iphone 14 pro max in space black on the 21/11/22 and i have still not received any message from ee or dpd for a dispatch. i have also rang ee and they can’t do nothing because of dpd. i’ve seen that someone ordered on the 6/12 and had theirs delivered on the 23/12?? it’s been well over a month now and i’ve had nothing! someone please sort it out for me.

Re: iphone 14 pro max still waiting

Northerner — Tue, 27 Dec 2022 10:26:45 GMT

Hi @kian-greenland

There are many threads on this, basically the Chinese covid lockdowns on the iPhone factory stopped production. That simple, nothing to do with EE.

The higher spec/memory versions of this device are the problem devices as there just aren't any.

Thanks

Re: iphone 14 pro max still waiting

Schockwave — Tue, 27 Dec 2022 11:20:36 GMT

@kian-greenland , just to add to what @Northerner has written, why not ring customer service and speak to them, they may have more of an idea when you can expect delivery.

Re: iphone 14 pro max still waiting

kian-greenland — Tue, 27 Dec 2022 11:22:43 GMT

as you can see, i have already rang. that’s why i made the post to see if anyone else knew anything

Re: iphone 14 pro max still waiting

Schockwave — Tue, 27 Dec 2022 11:26:40 GMT

@kian-greenland they should be able to let you know if your phone has been dispatched or not, and once dispatched, you will receive notification from DPD the evening before delivery and another one on the day of delivery, so not sure why they could not let you know whether it has been dispatched or not to you. We would have no knowledge here as there is no account access here.

Re: iphone 14 pro max still waiting

kian-greenland — Tue, 27 Dec 2022 11:49:21 GMT

that’s what they said on the phone, they checked my account and said they don’t have any idea of delivery because dpd haven’t got anything about delivery, so i have to just keep waiting

Re: iphone 14 pro max still waiting

Schockwave — Tue, 27 Dec 2022 11:53:36 GMT

@kian-greenland , it sounds like DPD have got your order, so you should soon receive notification of delivery from them. Do you have the DPD app/ you can keep an eye on it, make sure the details, including phone number and email address are the same as the ones EE have.

Re: iphone 14 pro max still waiting

kian-greenland — Tue, 27 Dec 2022 12:36:37 GMT

when i go to track a parcel on the dpd app, i have no tracking number to put in. i put the order number i’ve had from ee in and it says nothing, comes up as an error

Re: iphone 14 pro max still waiting

Amaka1605 — Tue, 27 Dec 2022 12:39:18 GMT

I’ve ordered around the second week and nothing has come up

Re: iphone 14 pro max still waiting

Daws82 — Thu, 05 Jan 2023 09:52:10 GMT

I ordered mine instore last Saturday of November and still nothing six weeks later.....the 15 will be out by the time my 14 arrives🤣

Re: iphone 14 pro max still waiting

Schockwave — Thu, 05 Jan 2023 13:13:33 GMT

@Daws82 , if you ordered in a store, then that will be down to when they receive stock, probably no different when ordering online, and it is down to China and their lockdown, this is the same for anything from there.

Re: iphone 14 pro max still waiting

Daws82 — Sat, 07 Jan 2023 09:14:09 GMT

Waiting almost 2 month is a joke though, Into 7 weeks now!

Re: iphone 14 pro max still waiting

Leanne_T — Sat, 07 Jan 2023 10:10:51 GMT

Hi @Daws82

Have you contacted the store for an update?

Was this an upgrade or new connection?

Leanne.

Re: iphone 14 pro max still waiting

Daws82 — Sat, 07 Jan 2023 15:01:47 GMT

An upgrade, been to store today and they still have no idea when the phones are arriving however they did mention stores are starting to receive them, they tell me 12 people are waiting for them so hopefully my Pro max 256gb will be here soon.

Re: iphone 14 pro max still waiting

Leanne_T — Sat, 07 Jan 2023 15:02:56 GMT

Hi @Daws82

Let us know how you get on.

Leanne 🙂