topic Re: No order update in Orders

No order update

chelsea8888 — Fri, 06 Jan 2023 15:59:17 GMT

Orders are meant to be dispatched 24 hours or less after you order but i ordered over a day ago and have received no other updates or dispatch email, when I try track my order, it says it’s unable to do so right now? Can’t find any help anywhere.

Re: No order update

Schockwave — Fri, 06 Jan 2023 17:53:20 GMT

Hello @chelsea8888 ,

Welcome to the community,

What did you order?

Was it a phone and if so which one, colour and storage size?

You will receive notification from DPD the evening before delivery and another one on the day of delivery with a one hour window.

The order number is not a tracking number, you will receive a tracking number when order is processed.

Re: No order update

chelsea8888 — Fri, 06 Jan 2023 18:40:42 GMT

It was a phone yes and it was a Google Pixel 7 and it was in stock. I know it’s not a tracking number, I was looking for an order update, not a delivery update. Just confused as it says a day and it’s been over a day and it’s still not been processed

Re: No order update

Leanne_T — Sat, 07 Jan 2023 08:27:50 GMT

Hi @chelsea8888

Thanks for coming here.

Which model size and colour have you ordered?

Leanne 🙂

Re: No order update

chelsea8888 — Sat, 07 Jan 2023 12:13:50 GMT

Google pixel 7, 128g in lemongrass

Re: No order update

Leanne_T — Sat, 07 Jan 2023 12:16:57 GMT

Thanks @chelsea8888

This device is showing in stock, please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: No order update

chelsea8888 — Sun, 08 Jan 2023 01:34:55 GMT

I called and they said it will be delivered ok Monday and it was delayed due to the day I ordered it on as they don’t deliver on weekends. Thankyou 😄

Re: No order update

Leanne_T — Sun, 08 Jan 2023 08:13:02 GMT

Thanks for coming back and letting me know @chelsea8888

Have a lovely Sunday 🙂

Leanne.