topic Re: Iphone 14 pro max 128g in Orders

Iphone 14 pro max 128g

Francielly1 — Fri, 06 Jan 2023 09:58:08 GMT

Why can't I get information about my order on the website? gives error.

I upgraded my plan to iPhone 14 pro max deep purple 128g, I got a msg from EE saying my order is on the way, but I can't access information on the website, why?

Re: Iphone 14 pro max 128g

Katie_B — Fri, 06 Jan 2023 10:41:33 GMT

Hello @Francielly1.

Welcome to the EE Community.

When did you upgrade your phone?

Has your plan changed within your My EE?

Katie.

Re: Iphone 14 pro max 128g

Francielly1 — Fri, 06 Jan 2023 11:40:58 GMT

the new plan is not yet active in the app, I would like to track my order on the website, I can't enter the order number and email

Re: Iphone 14 pro max 128g

Katie_B — Fri, 06 Jan 2023 12:19:36 GMT

Thanks for getting back to me @Franceilly1.

As soon as your order is ready for despatch you will be notified.

If you are unable to track your order online and wish for an update please give us a call on 150.

Katie